Return policy

We accept returns only for faulty or damaged products. We are unable to accept returns of products that simply aren't to your liking.

Time limit

You have 14 days from receiving the product to report any fault or damage.

Condition of the product

The product must be:

• unused
• undamaged
• in its original condition

Shipping costs

For faulty or damaged products, we cover the return shipping costs.

What to do if a product is faulty

If your product has a fault:

1. Contact us within 14 days of receipt at ulivodicinzia@gmail.com
2. We'll look at the situation together
3. If possible, we'll repair the fault and send the product back to you
4. If a repair isn't possible, you'll receive a new product as a replacement

Processing times

• Standard processing: 10 working days
• For repairs: up to 30 working days

How to request a return

To request a return, write to us at ulivodicinzia@gmail.com describing the problem. We'll send you all the instructions you need.

Questions?

For any questions about returns and refunds, write to us at ulivodicinzia@gmail.com.