Terms of service

TERMS AND CONDITIONS OF SERVICE

1. General information This online shop is operated by:

  • Cinzia Hässig, sole proprietorship
  • Trading name: L'Ulivo di Cinzia
  • Address: Via Beato Pietro Berno 5, 6612 Ascona, Switzerland
  • Email: ulivodicinzia@gmail.com
  • VAT number: CHE-246.206.688 MWST/TVA/IVA

2. Acceptance of the terms By placing an order in our online shop, the customer fully accepts these Terms and Conditions.

3. Products and prices All prices are in Swiss francs (CHF) and include Swiss VAT. We reserve the right to change prices at any time; however, confirmed orders will be invoiced at the price shown at the time of purchase.

4. Orders and confirmation An order is considered confirmed when the customer receives the confirmation email. We reserve the right to refuse or cancel an order if a product is unavailable, if there is a pricing error or if there are payment problems.

5. Payment We accept the following payment methods: credit cards (Visa, Mastercard), Apple Pay, Google Pay, TWINT and Shop Pay. Payment must be made at the time of ordering.

6. Shipping and delivery Orders are shipped with Swiss Post, within Switzerland only. Delivery times and costs are shown on the "Shipping and delivery" page. We are not responsible for delays caused by the carrier.

7. Returns and refunds We only accept returns of faulty or damaged products within 14 days of receipt. For more details, please see our "Returns and refunds policy".

8. Warranty Products are covered by the statutory warranty under Swiss law. We do not offer any warranties beyond those required by law.

9. Limitation of liability L'Ulivo di Cinzia is not liable for indirect, incidental or consequential damages arising from the use of the products purchased.

10. Intellectual property All content on the website (texts, images, logos, graphics) is the property of L'Ulivo di Cinzia and protected by copyright law. Reproduction without permission is prohibited.

11. Data protection The processing of personal data is governed by our Privacy Policy, in accordance with the Swiss Federal Act on Data Protection (FADP).

12. Applicable law and place of jurisdiction These Terms and Conditions are governed by Swiss law. The place of jurisdiction for any dispute is Locarno, Ticino, Switzerland.

13. Changes We reserve the right to change these Terms and Conditions at any time. Changes take effect from the date they are published on the website.

Effective date: 26 February 2026