Refund policy

RETURNS AND REFUNDS POLICY

We only accept returns for faulty or damaged products. We do not accept returns of products simply because they do not suit the customer's preferences.

Time limit: You have 14 days from receiving the product to report any fault or damage.

Conditions: The product must never have been used, must not be damaged and must be in its original condition.

Return shipping costs: For faulty or damaged products, return shipping costs are paid by the seller.

Procedure: If a product is faulty, we will assess whether it can be repaired. If repair is not possible, you will receive a new product as a replacement.

Processing times: 10 working days for standard processing; up to 30 working days if a repair is needed.

To request a return, please contact: ulivodicinzia@gmail.com